Shipping policy
LUXEBYMIMI Shipping Policy
Global Fulfillment
At LUXEBYMIMI, we proudly source and ship our products from trusted professional warehouses around the world, including the United States, Europe, and Asia. This allows us to offer a wide variety of unique, high-quality items while maintaining fair pricing and fast service.
Depending on product availability and your location, items in your order may ship separately and arrive in more than one package.
Processing Time
All orders are processed within 2–5 business days. Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please note that during peak seasons, holidays, or high-volume periods, processing times may take longer.
Shipping Time
Estimated delivery times
Temporary Shipping Notice: At this time, LUXEBYMIMI ships exclusively within the United States. We are actively working to expand our shipping destinations and look forward to offering international shipping in the future. Thank you for your understanding and support! 🇺🇸✨
*U.S. Orders: 3–14 business days, depending on product origin and shipping method.
If you have questions regarding any product origin, it is best to contact us before your purchase at: team@luxebymimi.com
*Pre-orders: 30-45 Business Days
Delivery time may vary depending on your country’s customs and postal service efficiency.
ATTENTION: AVOCADO® MATTRESS & ACCESSORY ORDERS
To ensure every customer receives the exceptional quality Avocado is known for, many Avocado Mattresses, bed frames, foundations, toppers, pillows, and select accessories recently require approximately 30–60 days for production and delivery.
Unlike mass-produced mattresses that sit in warehouses, Avocado handcrafts each mattress to order in its California manufacturing facility using premium certified organic materials, traditional craftsmanship, and rigorous quality inspections. Many of their accessories and furniture are also carefully manufactured rather than mass-produced, helping maintain the brand’s high standards for quality, durability, and sustainability.
Because these products are handmade for each order instead of being pulled from warehouse inventory, production and shipping times are naturally longer than conventional mattress brands. Every mattress and accessory is thoughtfully crafted to provide exceptional comfort, long-lasting performance, and an environmentally conscious sleep experience.
Estimated Delivery Time: 30–60 days (varies by product and destination)
We sincerely appreciate your patience and understanding. Our goal is to deliver a premium sleep product that is worth the wait, and we are confident you’ll appreciate the craftsmanship and quality of your Avocado purchase for years to come.
Tracking & Delivery
A tracking number will be provided once your order has shipped. It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete. LUXEBYMIMI is not responsible for delays caused by incorrect or incomplete addresses.
Lost or Stolen Packages
Once your order is marked as “Delivered” by the carrier, LUXEBYMIMI cannot be held liable for lost, stolen, or misplaced packages.
If your package is marked as delivered but cannot be located:
1. Verify the shipping address provided.
2. Check with household members, neighbors, or your local post office.
3. Contact the shipping carrier directly to file a claim.
We will gladly assist you by providing all available tracking details to help with your carrier investigation, but replacement or refund requests for lost/stolen packages cannot be guaranteed.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. While many products include these charges at checkout, not all items are eligible for prepaid customs coverage.
If additional duties or taxes are required upon arrival, the shipping carrier or customs authority may contact you directly for payment. Any charges not collected at checkout are the sole responsibility of the customer and are not included in the purchase price or shipping cost.
Customer Support
If you experience any issues with your delivery or have questions about your order, please contact our Customer Care Team at:
📲 WhatsApp Business / Text : +1 (323) 770-5461
We are excited to help you find exactly what you are looking for and we strive to ensure every customer enjoys a seamless, reliable, and elegant shopping experience with LUXEBYMIMI.
